SHIPPING & DELIVERY
Do you ship internationally?
Yes. We offer worldwide international shipping and work with trusted global logistics partners to ensure secure and reliable delivery.
Is shipping free on all orders?
Yes. All orders ship with complimentary worldwide shipping.
There are no shipping fees added at checkout, regardless of destination.
How does shipping work?
Your order, thoughtfully delivered.
At LINKORI, every order is handled with care through our global fulfillment network. We partner with trusted regional hubs — from the USA to Asia — to ensure timely, efficient delivery without compromising on quality.
- Multiple Origins: Depending on product type and availability, your items may be shipped from different locations.
- Separate Shipments: Orders with multiple items may arrive in separate packages. Each one is carefully tracked and on its way.
- Need Help? If anything feels off or a delivery is delayed, simply contact us at support@linkori.com with your order number and tracking info. We're here to make it right.
No matter the distance, we make sure your order arrives with the attention it deserves.
How long does shipping take?
House of Light
Lighting pieces are carefully crafted and inspected before shipment.
• Order Processing: 1–3 days
• Crafting & Quality Inspection: 5–9 days
Total preparation time: approximately 6–12 calendar days
Estimated total delivery timeline:
- Option A — All Duties Covered
Order placed → Delivered in approximately 20–27 calendar days
(Includes preparation, customs processing, and shipping) - Option B — Duties Billed Separately
Order placed → Delivered in approximately 13–20 calendar days
(Includes preparation and express international shipping)
All lighting orders are shipped via UPS, DHL, or FedEx with full tracking provided after dispatch.
House of Bedding
Bedding orders are processed within 1–3 business days.
Estimated delivery times:
- 🇺🇸 US: 3–5 business days
- 🇨🇦 🇪🇺 🇦🇪 🇬🇧 CA · EU · UAE · UK: 3–7 business days
- Other International Regions: 5–9 business days
All customs duties and import taxes are fully covered by LINKORI, so your order arrives with no additional charges upon delivery.
House of Dining
Dining orders are processed within 1–3 business days.
Estimated delivery times:
- Worldwide: 7–10 business days
All customs duties and import taxes are fully covered by LINKORI, so your order arrives with no additional charges upon delivery.
Why isn’t my tracking information available yet?
Don’t worry — it’s on its way.
Tracking details typically become available 2–3 business days after your order is processed and handed to our shipping partners. If your tracking link isn’t active right away, we recommend checking back in 1–2 days.
Still no update after that? Our support team is here to help at support@linkori.com.
Which carriers do you use?
We ship through trusted international carriers such as DHL, UPS, and FedEx, depending on destination and service availability.
Where are you located?
We operate from two strategic locations that reflect this vision:
🇭🇰 Head Office – Hong Kong
Tower 2, South Seas Centre, 75 Mody Road, Tsim Sha Tsui, Hong Kong
📍 Corporate headquarters for brand management, global partnerships, and strategic operations
🇰🇷 Creative Studio & Curation Hub – Seoul, South Korea
120 Imun-ro, Dongdaemun-gu, Seoul
📍 Where soul meets structure — creative direction, emotional curation, and cutting-edge design innovation rooted in Korea's contemporary aesthetic vision
To deliver both exceptional quality and accessible pricing, we built a global fulfillment system that connects trusted production partners directly to you — bypassing outdated middlemen without ever compromising on craftsmanship or care.
RETURNS & EXCHANGES
What is your return policy?
Returns are accepted within 14 days of delivery.
For eligibility details, step-by-step instructions, and return conditions, please visit our Return Policy page.
How do I initiate a return?
To initiate a return, please contact us or email us at support@linkori.com within 14 days of delivery.
- Your order number
- The reason for return
Our team will provide the nearest return address based on your location and clear instructions for the return process.
Are return shipping costs covered?
Return shipping costs are not covered by LINKORI, except in cases where the item is confirmed to be damaged or defective.
If the return is due to damage or defect, we will cover all return shipping costs.
What if my item arrives damaged or defective?
If your item arrives damaged or defective,
please contact us via our Contact Us form or email us at support@linkori.com within 7 days of delivery.
Once the issue is verified, we will promptly send a brand-new replacement at no additional cost.
In these cases, all return shipping costs are fully covered by LINKORI.
When will I receive my refund?
Once your return is received and passes our quality assurance inspection, your refund will be issued to the original payment method.
Refunds are typically processed within 1–2 business days after inspection is completed.
Is there a cancellation or restocking fee?
Yes. A 5% cancellation fee will be deducted from all refunds.
This fee covers non-refundable transaction processing fees charged by Shopify.
LIGHTING SAFETY & WARRANTY
Are LINKORI lighting products safe for residential use?
Yes. All LINKORI lighting products are designed for residential use and undergo rigorous safety testing and quality inspections before shipment.
Does the lighting come with installation instructions?
Yes. Each lighting product includes a detailed installation guide.
For comprehensive information on installation, care, and maintenance, please refer to our
Lighting Care & Installation Guide page.
Can I install the lighting myself?
Installation may be possible for experienced individuals. However, due to electrical components and ceiling mounting requirements, professional installation is recommended.
Improper installation may affect both safety and product performance.
What voltage are your lighting products compatible with?
LINKORI lighting products are designed for international voltage compatibility.
Each order is configured according to the destination country, and we provide the appropriate voltage specifications and LED components to match local electrical standards.
This ensures safe operation and optimal performance without the need for additional converters.
What warranty do you offer?
All LINKORI lighting products are covered by a 2-year limited warranty, starting from the date of delivery.
This warranty covers manufacturing defects and workmanship issues under normal residential use.
Are your lighting products certified?
Yes. LINKORI lighting is crafted using premium materials and verified through internationally recognized certification standards.
All products are tested and certified by TÜV Rheinland or SGS, two of the world’s most respected independent testing organizations.