Return Policy
RETURN POLICY
Your Satisfaction, Our Commitment
14-Day Return Policy
At LINKORI, we take great pride in the quality and craftsmanship of our home pieces. Many of our items — especially our lighting collections — are made to order, thoughtfully designed to bring warmth and timeless elegance to your space.
While most made-to-order items are non-refundable with other brands, we gladly accept returns within 14 days of delivery, as we want you to feel truly at home with your purchase. Returned items must be unused and in their original packaging to be eligible.
Please note:
- While we offer complimentary shipping on all orders, a 5% cancellation fee will be deducted from refunds. This covers non-refundable transaction processing fees charged to us by Shopify.
- Return shipping costs are not covered by LINKORI (unless the product is confirmed to be damaged or defective).
Once your return has passed our quality assurance inspection, your refund will be issued to your original payment method — typically within 1–2 business days after receipt.
Damaged or Defective Items
We sincerely apologize for any inconvenience caused by receiving a damaged or defective item. At LINKORI, we are committed to delivering only the highest quality products to our valued customers.
If an item arrives damaged or defective, please contact us at support@linkori.com within 7 days of delivery.
Once verified, we will promptly send you a brand-new replacement. In these cases, we cover all return shipping costs.
Your satisfaction is our priority, and we truly regret any disappointment this may have caused.
Return Shipping Guidelines
To initiate a return, please email support@linkori.com with your order number and reason for return.
We will provide:
- The nearest return address based on your region
- Clear return instructions for a smooth process
As noted above:
- Return shipping costs are not covered unless the item is damaged or defective
- Refunds are issued within 1–2 business days after successful inspection by our warehouse team
Where sincerity meets service.
LINKORI — Thoughtfully designed, carefully delivered, gratefully returned.