Frequently asked questions

SHIPPING & DELIVERY
Do you ship internationally?


Yes. We offer worldwide international shipping and work with trusted global logistics partners to ensure secure and reliable delivery.
Is shipping free on all orders?


Yes. All orders ship with complimentary worldwide shipping.

There are no shipping fees added at checkout, regardless of destination.
How does shipping work?


Your order, thoughtfully delivered.
At LINKORI, every order is handled with care through our global fulfillment network. We partner with trusted regional hubs — from the USA to Asia — to ensure timely, efficient delivery without compromising on quality.

  • Multiple Origins: Depending on product type and availability, your items may be shipped from different locations.
  • Separate Shipments: Orders with multiple items may arrive in separate packages. Each one is carefully tracked and on its way.
  • Need Help? If anything feels off or a delivery is delayed, simply contact us at support@linkori.com with your order number and tracking info. We're here to make it right.

No matter the distance, we make sure your order arrives with the attention it deserves.
How long does shipping take?

House of Light

Lighting pieces are carefully crafted and inspected before shipment.

• Order Processing: 1–3 days
• Crafting & Quality Inspection: 5–9 days

Total preparation time: approximately 6–12 calendar days

Estimated total delivery timeline:

  • Option A — All Duties Covered
    Order placed → Delivered in approximately 20–27 calendar days
    (Includes preparation, customs processing, and shipping)
  • Option B — Duties Billed Separately
    Order placed → Delivered in approximately 13–20 calendar days
    (Includes preparation and express international shipping)

All lighting orders are shipped via UPS, DHL, or FedEx with full tracking provided after dispatch.


House of Bedding

Bedding orders are processed within 1–3 business days.

Estimated delivery times:

  • 🇺🇸 US: 3–5 business days
  • 🇨🇦 🇪🇺 🇦🇪 🇬🇧 CA · EU · UAE · UK: 3–7 business days
  • Other International Regions: 5–9 business days

All customs duties and import taxes are fully covered by LINKORI, so your order arrives with no additional charges upon delivery.


House of Dining

Dining orders are processed within 1–3 business days.

Estimated delivery times:

  • Worldwide: 7–10 business days

All customs duties and import taxes are fully covered by LINKORI, so your order arrives with no additional charges upon delivery.
Why isn’t my tracking information available yet?


Don’t worry — it’s on its way.
Tracking details typically become available 2–3 business days after your order is processed and handed to our shipping partners. If your tracking link isn’t active right away, we recommend checking back in 1–2 days.
Still no update after that? Our support team is here to help at support@linkori.com.
Which carriers do you use?


We ship through trusted international carriers such as DHL, UPS, and FedEx, depending on destination and service availability.
Where are you located?

We operate from two strategic locations:

🇭🇰 Head Office — Hong Kong
Tower 2, South Seas Centre, 75 Mody Road, Tsim Sha Tsui
• Corporate headquarters for brand management, global partnerships, and strategic operations

🇰🇷 Creative Studio — Seoul, South Korea
120 Imun-ro, Dongdaemun-gu, Seoul
• Product design, creative direction, spatial design, and emotional curation

To ensure exceptional quality at accessible pricing, we operate a global fulfillment system—working directly with trusted production partners while maintaining strict design and quality standards.

RETURNS & EXCHANGES
What is your return policy?


Returns are accepted within 14 days of delivery.

For eligibility details, step-by-step instructions, and return conditions, please visit our Return Policy page.
How do I initiate a return?


To initiate a return, please contact us or email us at support@linkori.com within 14 days of delivery.

  • Your order number
  • The reason for return

Our team will provide the nearest return address based on your location and clear instructions for the return process.
Are return shipping costs covered?


Return shipping costs are not covered by LINKORI, except in cases where the item is confirmed to be damaged or defective.

If the return is due to damage or defect, we will cover all return shipping costs.
What if my item arrives damaged or defective?


If your item arrives damaged or defective,
please contact us via our Contact Us form or email us at support@linkori.com within 7 days of delivery.

Once the issue is verified, we will promptly send a brand-new replacement at no additional cost.

In these cases, all return shipping costs are fully covered by LINKORI.
When will I receive my refund?


Once your return is received and passes our quality assurance inspection, your refund will be issued to the original payment method.

Refunds are typically processed within 1–2 business days after inspection is completed.
Is there a cancellation or restocking fee?


Yes. A 5% cancellation fee will be deducted from all refunds.

This fee covers non-refundable transaction processing fees charged by Shopify.

LIGHTING SAFETY & WARRANTY
Are LINKORI lighting products safe for residential use?


Yes. All LINKORI lighting products are designed for residential use and undergo rigorous safety testing and quality inspections before shipment.
Does the lighting come with installation instructions?


Yes. Each lighting product includes a detailed installation guide.

For comprehensive information on installation, care, and maintenance, please refer to our

Lighting Care & Installation Guide page.
Can I install the lighting myself?

Installation may be possible for experienced individuals. However, due to electrical components and ceiling mounting requirements, professional installation is recommended.

Improper installation may affect both safety and product performance.
What voltage are your lighting products compatible with?


LINKORI lighting products are designed for international voltage compatibility.

Each order is configured according to the destination country, and we provide the appropriate voltage specifications and LED components to match local electrical standards.

This ensures safe operation and optimal performance without the need for additional converters.
What warranty do you offer?


All LINKORI lighting products are covered by a 2-year limited warranty, starting from the date of delivery.

This warranty covers manufacturing defects and workmanship issues under normal residential use.
Are your lighting products certified?


Yes. LINKORI lighting is crafted using premium materials and verified through internationally recognized certification standards.

All products are tested and certified by TÜV Rheinland or SGS, two of the world’s most respected independent testing organizations.

BEDDING CARE & GUIDE

DUVET COVER SET
How should I wash my duvet cover set?


  • Hand wash or use a gentle machine cycle under 30°C
  • Use mild detergent only — avoid bleach or strong chemicals
  • Fully dissolve detergent before use
  • Use short wash cycles and rinse thoroughly
  • Dry completely — never leave damp
How can I prevent discoloration?


  • Avoid leaving bedding wet from water or sweat
  • Wash promptly after stains or spills
  • Ensure full drying after every wash
Can I wash duvet covers with other laundry?


We recommend washing separately.

Mixing with other fabrics may cause friction, pilling, or color transfer, which can affect the fabric’s longevity and appearance.
Can I iron my duvet cover?


Yes — but only on low heat.

High temperatures may damage the cotton fibers and reduce the fabric’s natural softness over time.
Is Egyptian cotton suitable for sensitive skin?


Yes.

Our cotton is processed without harsh chemicals, making it:

  • Hypoallergenic
  • Breathable
  • Gentle on delicate skin
Why is Egyptian cotton more durable than regular cotton?


Its longer fibers create a stronger, smoother fabric that resists:

  • Pilling
  • Fraying
  • Thinning over time

This ensures your bedding remains refined and pristine for years.
Is Egyptian cotton breathable for all seasons?


Absolutely.

It naturally regulates temperature, keeping you cool in summer and warm in winter — offering year-round comfort without overheating.

GOOSE DOWN COMFORTER
How often should I wash my goose down comforter?


Full washing is only recommended every 6–12 months.

Instead, maintain cleanliness by washing your duvet cover weekly and airing out the comforter regularly. This preserves both hygiene and the natural loft of the down.
How do I keep my comforter fluffy and fresh?


  • Gently shake it each morning to maintain loft
  • Air it out weekly in a shaded, ventilated space
  • Rotate it head-to-foot regularly

These simple habits help maintain even feather distribution and long-lasting comfort.
Can I machine wash a goose down comforter?


Yes — with proper care.

  • Use a large front-loading washer
  • Select a delicate or wool cycle
  • Wash below 40°C with a down-safe, pH-neutral detergent
  • Use only 1/3 of the usual detergent amount
  • Never use bleach or fabric softeners
What is the best way to dry a down comforter?


Always dry completely to prevent mold and odor.

  • Tumble dry on low heat
  • Add 2–3 tennis balls or wool dryer balls to restore fluffiness
  • Alternatively, air dry flat in a shaded, ventilated space
  • Shake and fluff occasionally during drying
Can I spot clean instead of washing the entire comforter?


Yes.

For small stains, gently spot clean using mild soap and lukewarm water. This helps extend the time between full washes.
How should I store my goose down comforter?


  • Store only when fully dry
  • Use a breathable cotton storage bag
  • Avoid plastic or vacuum bags
  • Keep in a dry, well-ventilated space
  • Do not place heavy objects on top

For best performance, we recommend replacing your comforter every 5–7 years.